Support Available 24/7

Support Center

Our team of experts is at your disposal to support you in your cybersecurity journey. Quickly find answers to your questions.

How can we help you?

Choose the support channel that best suits your needs for fast and efficient assistance.

Support tailored to your needs

Choose the support level that matches your organization and your security requirements.

Standard
Essential support
  • Email support
  • Response time: 48h
  • Access to documentation
  • Community forum
Included with license
Enterprise
Premium 24/7 support
  • 24/7 support across all channels
  • Guaranteed 4h SLA
  • On-site support available
  • Custom integrations
  • Dedicated security engineer
Contact Sales

Frequently Asked Questions

Find answers to the most common questions asked by our users.

Log in to your AMTIA console, navigate to Settings > API > Access Keys. Click "Generate a new key". You can set permissions and the validity period. Keep your secret in a safe place, as it will only be displayed once.

AMTIA supports the latest versions of Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. We recommend always using the most recent version of your browser for an optimal experience and maximum security.

AMTIA supports data import via CSV and Excel files. Navigate to Settings > Data Import, select the data type (assets, risks, controls), upload your file, and map the columns. A migration wizard is also available for migrations from other GRC tools.

Yes, AMTIA is fully GDPR compliant. Our data is hosted within the European Union. A Data Processing Agreement (DPA) is available upon request. We apply privacy by design principles and provide tools for managing data subject rights.

AMTIA supports SAML 2.0 and OpenID Connect for single sign-on. Navigate to Settings > Authentication > SSO, configure your identity provider (Azure AD, Okta, Google Workspace, etc.), exchange metadata, and test the connection. A detailed guide is available in the documentation.

AMTIA guarantees a 99.9% uptime on the cloud platform. This represents less than 8h45m of downtime per year. Scheduled maintenance windows are communicated 72 hours in advance and performed outside business hours. A real-time status dashboard is available.

Navigate to Administration > Users > Add. Fill in the user's information and assign one or more roles (Administrator, Auditor, Analyst, Viewer). The RBAC (Role-Based Access Control) system enables granular permission control by module and scope.

Yes, AMTIA includes a customizable report builder. Select your data sources, choose visualizations (tables, charts, heatmaps), set filters and layout. Reports can be exported in PDF, Excel, and CSV formats, and scheduled for automatic periodic delivery.

Contact Support

Submit your request and our team will respond as soon as possible.

Security Emergency?

For critical security incidents, call our 24/7 hotline or send an email to security@amtta.net

System Status

Real-time monitoring of our service availability.

Service Availability

All Systems Operational
99.98%
Platform Uptime
42ms
Average API Latency
0
Ongoing Incidents
30d
Without Interruption

Our Offices

International presence for local support and guidance.

🇲🇦

Casablanca

Headquarters

Casanearshore Park
1100, Boulevard El Qods
Casablanca, Morocco

🇫🇷

Paris

Europe

La Defense
Tour Atlantique
Paris, France

🇦🇪

Dubai

Middle East

DIFC - Dubai International
Financial Centre
Dubai, UAE